Refund and Returns Policy

Refund Policy for First Light

Thank you for shopping at First Light. If you are not entirely satisfied with your purchase, we’re here to help.

Returns:
Customers can return unused items in their original packaging. To qualify for a return, the item must be in the same condition as received. This helps ensure that returned items can be resold or restocked.

Refunds:
Upon receiving the returned item, our team will inspect it to verify its condition. Once approved, we will initiate a refund to the original payment method used during the purchase. Customers can expect to receive their refund within a certain number of days, depending on the payment processor and bank processing times.

Shipping:
Customers are responsible for covering the shipping costs associated with returning the item. This policy helps clarify who bears the cost of shipping in the event of a return. It’s important to note that shipping costs incurred during the initial purchase are nonrefundable.

Contact Us:
If customers have any questions regarding the return process or need assistance with their return, they can reach out to our customer service team via email at refund@firstlighthub.com or through your website at First Light. Providing clear contact information helps customers feel supported and informed throughout the return process.

By implementing this refund policy, First Light aims to provide customers with transparency, clarity, and a smooth return experience for any dissatisfactory purchases.